Privacy Policy

Effective Date: April 6, 2026 · Last Updated: April 6, 2026

This Privacy Policy describes how Noticia Solutions Inc. (“Noticia”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards information in connection with the Claira platform and related services (the “Service”). Noticia is an Ontario corporation.

This Privacy Policy applies to all users of the Service, including administrators, authorized users, and visitors to claira.to and associated websites.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy covers information collected through: the Claira web application at claira.to; the Claira extension for Nuix Discover; Claira integrations within third-party platforms; our support, billing, and marketing communications; and our websites, including claira.to and support.claira.to.

This Privacy Policy does not cover third-party websites, platforms, or services that may be linked from or integrated with the Service. We are not responsible for the privacy practices of third parties.

2. Information We Collect

2.1 Account and Contact Information. When a Customer account is created or a user is provisioned, we may collect: name, email address, and job title; organization name and billing address; phone number (if provided); and account credentials and authentication tokens.

2.2 Billing Information. We collect billing details necessary to process payments, including billing contact name and address, and payment method details (processed and stored by our third-party payment processor - we do not store full credit card numbers).

2.3 Usage Data. We automatically collect information about how the Service is accessed and used, including: case activation and deactivation events; document processing volumes and credit consumption; feature usage patterns and frequency; timestamps and session duration; browser type, device type, operating system, and IP address; and error logs and performance data.

2.4 Customer Data (Documents and Content). Customers may submit documents and content to the Service for AI-assisted review and analysis. Our handling of Customer Data is governed by strict principles described in Section 4 below. Customer Data is processed solely to deliver the Service and is not retained, stored, or used for any other purpose.

2.5 Communications. We collect information you provide when you contact our support team, respond to surveys, or communicate with us through any channel.

2.6 Cookies and Tracking Technologies. Our websites and web application may use cookies, local storage, and similar technologies to authenticate users and maintain sessions, remember preferences and settings, analyze traffic and usage patterns, and support security and fraud prevention. You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

3. How We Use Information

We use the information we collect for the following purposes: providing, operating, and maintaining the Service; processing transactions and sending billing-related communications; authenticating users and managing accounts; providing customer support; monitoring usage for billing, capacity planning, and service improvement; generating aggregated, anonymized analytics and benchmarks (which never include Customer Data or information that could identify a Customer or its clients); communicating product updates, new features, and service-related notices; marketing and promotional communications (with the ability to opt out); enforcing our Terms of Use and protecting the security of the Service; and complying with applicable law and responding to lawful requests.

4. Customer Data - Processing, Retention, and Security

4.1 No Retention of Document Content. Customer Data submitted for AI review is processed in real time. Documents are transmitted to the AI model, a response is generated, and results are returned to the Customer’s environment. Noticia does not retain, store, cache, or index Customer Data after processing is complete. Operational metadata - including billing records, scan history, and configuration data - is stored as necessary to operate the Service.

4.2 No Model Training. Customer Data is never used to train, fine-tune, retrain, or otherwise improve any machine learning or AI model. Each processing interaction is ephemeral and isolated.

4.3 No Secondary Use. Customer Data is not used for analytics, benchmarking, product development, or any purpose other than delivering the Service to the Customer that submitted it.

4.4 Infrastructure. The Service runs on infrastructure hosted in Canada. Customer Data in transit is encrypted using industry-standard protocols (TLS 1.2 or higher). For Customers accessing the Service through Nuix Discover, the document security policies of the Customer’s Nuix environment continue to apply.

4.5 Sub-Processors. Customer Data may be processed by third-party infrastructure and model providers as necessary to deliver the Service. These sub-processors are contractually bound to obligations of confidentiality and data protection consistent with this Privacy Policy. Noticia selects sub-processors that offer zero data retention and no model training on customer inputs. A current list of sub-processors is available upon request.

5. How We Share Information

We do not sell personal information.

We may share information in the following limited circumstances: with service providers and sub-processors that perform functions on our behalf (payment processing, hosting, analytics), subject to confidentiality obligations; with Customer’s organization administrators, who may have visibility into account activity and usage; to comply with applicable law, regulation, legal process, or enforceable governmental request; to enforce our Terms of Use or protect the rights, property, or safety of Noticia, our users, or others; in connection with a merger, acquisition, or sale of all or substantially all of our assets, in which case affected users will be notified; and with Customer’s consent or at Customer’s direction.

6. Data Retention

Account and contact information is retained for the duration of the Customer relationship and for a reasonable period thereafter for legal and business purposes. Billing records are retained as required by applicable tax and financial reporting obligations. Usage data is retained in aggregated or anonymized form for analytics and capacity planning; identifiable usage data is retained for a reasonable period and then deleted. Customer document content is not retained after processing (see Section 4.1). Operational metadata such as billing records, scan history, and configuration is retained as needed to operate and support the Service. Communications are retained for a reasonable period to support ongoing service delivery.

7. Security

We implement administrative, technical, and physical safeguards designed to protect the information we collect and process. These include encryption of data in transit (TLS 1.2+), access controls and authentication mechanisms, regular security assessments and vulnerability management, logging and monitoring of access to production systems, and incident response procedures.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

The Service is primarily hosted in Canada.

Account information, billing data, and support communications may be accessed by Noticia personnel in Canada. By using the Service, you consent to the transfer and processing of such information in Canada, subject to applicable Canadian privacy laws.

9. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information, subject to legal and contractual obligations; object to or restrict certain processing activities; and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@claira.to. We will respond within the timeframe required by applicable law.

For Customers subject to Canadian privacy legislation (including PIPEDA and Quebec’s Law 25), we are committed to handling all requests in accordance with applicable requirements.

10. Children

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on our website and, where appropriate, by email. Continued use of the Service following notification constitutes acceptance of the updated policy.

12. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact:

Noticia Solutions Inc.
Email: support@claira.to
Website: https://claira.to

13. Complaints

If you are not satisfied with our response to a privacy inquiry, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca or, if applicable, the Commission d’acces a l’information du Quebec.